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Return, Exchange and Cancellation Policy www.case116.com
For tangible products
This policy aims to clarify customer rights and the procedures for returns, exchanges, and cancellations of orders within the Canada..
1. Return and exchange period
The customer has the right to request a return or exchange within a period of up to 14 days from the date of receiving the order.
2. Return Policy
To accept a return or exchange request, the following conditions must be met:
The product must be in its original condition.
Unused
In its original packaging with all accessories
Provide order number or proof of purchase
3. Return fees
Returns are free of charge in the following cases:
Manufacturing defect
Receiving a product that does not match the order
There is a shortage of demand components.
If the reason for the return is the customer's request (without any defect):
Actual shipping costs may be deducted
4. Non-returnable products
Products that have been used or whose condition has changed
Products that have been opened in a way that affects their resaleability
Products designed or customized based on customer request
5. Damaged or non-conforming products
The request must be reported within 48 hours of receipt.
If the problem is verified:
The product will be replaced or the full amount refunded at no additional charge.
6. Steps for requesting a return or exchange
Applications can be submitted through:
Email : support@Case116.com
Phone: +14384706900
Address: 40 Rue Jos-Montferrand, Gatineau, QC J8X 0C2, Canada
Opening hours : Monday to Saturday, from 9:00 am to 5:00 pm (local time).
order number
Reason for return or exchange
A picture illustrating the condition (if there is a defect)
You will receive a response within 2–3 business days to complete the procedures.
7. Refunds
The refund will be processed within 7 to 14 business days after the product is received and inspected.
The refund will be processed using the same payment method used at the time of purchase.
8. Cancellation Policy
Orders can only be cancelled before they are shipped.
After shipment, the return policy applies.
9. General Notes
Please ensure the order details and shipping address are correct before completing the purchase.
Completing the application means agreeing to this policy.
10. Contact Information
Email : support@Case116.com
Phone: +14384706900
Address: 40 Rue Jos-Montferrand, Gatineau, QC J8X 0C2, Canada
Opening hours : Monday to Saturday, from 9:00 am to 5:00 pm (local time).