Payment Policy

Last Updated: [Insert Date]

At Case116, we are committed to providing a secure, transparent, and reliable payment experience for all customers.

1. Accepted Payment Methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express (Amex)
• Discover
• Diners Club
• JCB
• UnionPay

2. Payment Security

Your payment information is processed securely.

• Our website uses SSL (Secure Socket Layer) encryption to protect your data
• We do not store or have access to your full payment details
• Payments are processed through trusted third-party providers

3. Order Confirmation

After successful payment:

• You will receive an order confirmation email
• A receipt/invoice will be sent to your registered email

If you do not receive confirmation within 1 hour, please contact our support team.

4. Payment Authorization & Verification

To prevent fraud and unauthorized transactions:

• Orders may go through security verification checks
• We may request additional information if needed
• Suspicious or unverifiable orders may be delayed or canceled

5. Currency

• Prices are displayed in your selected currency
• If your bank uses a different currency, conversion fees may apply
• Your bank or payment provider determines the final charged amount

6. Taxes & Additional Fees

• Product prices may exclude taxes, customs duties, or import fees
• Customers are responsible for any additional charges imposed by their country

7. Cash on Delivery (COD)

For eligible locations:

• Payment is made at the time of delivery
• Please ensure the correct amount is available
• Orders may be confirmed via phone/email before dispatch

8. Failed or Declined Payments

If your payment is declined:

• Verify your card details
• Ensure sufficient balance
• Contact your bank or try another payment method

Orders will not be processed until payment is successfully completed.

9. Refunds

• Refunds are processed according to our Refund Policy
• Approved refunds will be issued to the original payment method
• Processing time: 5–10 business days (depending on provider)

10. Disputes & Chargebacks

If you experience any issue with your order:

• Please contact us first before initiating a chargeback
• Unauthorized or fraudulent disputes may result in order/account restrictions

11. Contact Information

If you have any questions regarding payments, please contact us:

Email  :  support@Case116.com

Phone:  +14384706900

Address:  40 Rue Jos-Montferrand, Gatineau, QC J8X 0C2, Canada

Opening hours  : Monday to Saturday, from 9:00 am to 5:00 pm (local time).